Senior IT Operations Leader — 24/7 Ops & Disaster Recovery

Uline; Waukegan (IL); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Bonus programs

Paid holidays & PTO

Tuition assistance

On-site amenities

Job summary

Uline is seeking a Senior IT Operations Manager to lead enterprise IT operations across North America, building high-performing teams and partnering with business leaders to ensure reliable, responsive technology. You will identify opportunities, solve complex challenges and strengthen the technology experience for the company.

Responsibilities include leading 24/7 IT service delivery, disaster recovery planning, and collaboration with stakeholders to drive improvements and growth.

Qualifications

• Bachelor's degree required.
• 10+ years in IT operations including 24/7 IT service desk management.
• Proven experience leading a team.
• Ability to manage multiple priorities and drive results in a fast-paced IT environment.
• Excellent collaboration, problem solving and communication skills.

Responsibilities

• Lead enterprise IT operations across Uline's growing business.
• Develop high-performing IT teams and foster partnerships between IT and business leaders.
• Analyze performance and trends to identify opportunities and improve service delivery.
• Translate findings into clear recommendations for leadership decisions and improvements.
• Provide strategic leadership for disaster recovery initiatives to protect critical systems.

Skills

IT operations management

Leadership

Team building

Communication

Problem solving

Disaster recovery leadership

Education

Bachelor's degree

Job description

Uline is seeking a Senior IT Operations Manager to lead enterprise IT operations across North America, building high-performing teams and partnering with business leaders to ensure reliable, responsive technology. You will identify opportunities, solve complex challenges and strengthen the technology experience for the company.

Responsibilities include leading 24/7 IT service delivery, disaster recovery planning, and collaboration with stakeholders to drive improvements and growth.