Senior IT Operations Leader - Reliability & Growth

Uline; Milwaukee (WI); Vor Ort; USD 120.000 - 180.000; Vollzeit

Benefits dieser Stelle

Health insurance

401(k) with match

Bonus programs

Paid holidays

Tuition assistance

On-site café

Fitness center with trainers

Walking trails

Zusammenfassung

Uline is seeking a Senior IT Operations Manager to lead enterprise IT operations in North America, build high-performing teams, and partner with business leaders to ensure reliable, scalable technology that supports growth. The role emphasizes operational resilience and continuous service improvement.

Ideal candidates bring 10+ years in IT operations, proven leadership, and strong collaboration across functions. On-site position based in Wisconsin with comprehensive benefits.

Qualifikationen

• 10+ years in IT operations including 24/7 IT service desk management.
• Proven experience leading a team and driving results.
• Excellent collaboration, problem solving and communication skills.

Aufgaben

• Lead enterprise IT operations, ensuring reliable, high-quality technology services across Uline's growing business.
• Develop high-performing teams while fostering strong partnerships between IT and business leaders.
• Analyze performance and operational trends to identify opportunities, solve challenges and improve IT service delivery.
• Translate complex operational findings into clear recommendations that help leadership make informed decisions and drive meaningful improvements.
• Provide strategic leadership for disaster recovery initiatives that protect critical systems and strengthen operational resilience.

Kenntnisse

IT operations

Leadership

Team management

Stakeholder comms

Disaster recovery

24/7 service desk

Problem solving

Communication

Ausbildung

Bachelor's degree

Jobbeschreibung

Uline is seeking a Senior IT Operations Manager to lead enterprise IT operations in North America, build high-performing teams, and partner with business leaders to ensure reliable, scalable technology that supports growth. The role emphasizes operational resilience and continuous service improvement.

Ideal candidates bring 10+ years in IT operations, proven leadership, and strong collaboration across functions. On-site position based in Wisconsin with comprehensive benefits.