Enterprise IT Operations Leader: Drive Reliability & Growth

Uline; Pleasant Prairie (WI); On-site; USD 130,000 - 170,000; Full time

Benefits offered by this job

Health insurance

401(k) with 6% employer match

Bonus programs

Paid holidays

Paid time off

Tuition assistance

On-site café

Fitness center access

Job summary

Uline, a leading distributor of shipping, industrial, and packaging materials, is seeking a Senior IT Operations Manager. You will lead enterprise IT operations, build high-performing teams, and partner with business leaders to keep technology reliable and responsive to support Uline’s growth.

The role emphasizes strategic leadership, disaster recovery planning, and strong collaboration with cross-functional teams to drive improvements across North America.

Qualifications

• Bachelor's degree required.
• 10+ years working in IT operations, including 24/7 IT Service Desk management experience.
• Proven experience leading a team.
• Ability to manage multiple priorities and drive results in a fast-paced IT environment.
• Excellent collaboration, problem solving and communication skills.
• Uline does not participate in the H-1B lottery.

Responsibilities

• Lead enterprise IT operations, ensuring reliable, high-quality technology services across Uline's growing business.
• Develop high-performing teams while fostering strong partnerships between IT and business leaders.
• Analyze performance and operational trends to identify opportunities, solve challenges and improve IT service delivery.
• Translate complex operational findings into clear recommendations that help leadership make informed decisions and drive meaningful improvements.
• Provide strategic leadership for disaster recovery initiatives that protect critical systems and strengthen operational resilience.

Skills

IT operations

Team leadership

Communication

Problem solving

Education

Bachelor's degree

Job description

Uline, a leading distributor of shipping, industrial, and packaging materials, is seeking a Senior IT Operations Manager. You will lead enterprise IT operations, build high-performing teams, and partner with business leaders to keep technology reliable and responsive to support Uline’s growth.

The role emphasizes strategic leadership, disaster recovery planning, and strong collaboration with cross-functional teams to drive improvements across North America.