Senior IT Operations Leader Enterprise IT Service Delivery

Ninesmw; United States; On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Bonus programs

Paid time off

Tuition assistance

On-site café

Fitness center

Walking trails

Drug screening

Job summary

Uline is seeking a Senior IT Operations Manager to lead enterprise IT operations at our corporate headquarters in Pleasant Prairie, WI. You will develop high-performing teams and partner with business leaders to ensure reliable technology across North America.

The role focuses on improving service delivery, disaster recovery, and cross-functional collaboration to support ongoing growth. Candidates should have extensive IT operations experience and strong leadership, communication, and

Qualifications

• Bachelor's degree in a relevant field.
• 10+ years in IT operations, including 24/7 IT service desk management.
• Proven experience leading a team and driving results.

Responsibilities

• Lead enterprise IT operations and ensure reliable technology services.
• Develop high-performing IT teams and partner with business leaders.
• Analyze performance trends to identify opportunities and improve service delivery.
• Translate complex findings into clear recommendations for leadership.

Skills

IT operations

Team leadership

Communication

Problem solving

Disaster recovery

Education

Bachelor's degree

Job description

Uline is seeking a Senior IT Operations Manager to lead enterprise IT operations at our corporate headquarters in Pleasant Prairie, WI. You will develop high-performing teams and partner with business leaders to ensure reliable technology across North America.

The role focuses on improving service delivery, disaster recovery, and cross-functional collaboration to support ongoing growth. Candidates should have extensive IT operations experience and strong leadership, communication, and