Senior IT Operations Lead - Scale Enterprise Tech

Uline; Glenview (IL); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Complete health insurance coverage and

401(k) with 6% employer match

Bonus programs

Paid holidays and generous PTO

Tuition Assistance Program

On-site café and fitness center

Walking trails

Job summary

Uline, a family-owned company and North America’s leading distributor of shipping, industrial, and packaging materials, seeks a Senior IT Operations Manager. You will lead enterprise IT operations, build high-performing teams and partner with business leaders to ensure reliable technology across North America.

You will identify opportunities, solve complex challenges and strengthen the technology experience while guiding disaster recovery and resilience initiatives to support Uline’s continued

Qualifications

• Bachelor's degree required.
• 10+ years working in IT operations.
• Experience leading a team.
• Experience managing multiple priorities in a fast-paced IT environment.
• Excellent collaboration, problem solving and communication skills.
• Uline does not participate in the H-1B lottery.

Responsibilities

• Lead enterprise IT operations, ensuring reliable, high-quality technology services across Uline's growing business.
• Develop high-performing teams while fostering strong partnerships between IT and business leaders.
• Analyze performance and operational trends to identify opportunities, solve challenges and improve IT service delivery.
• Translate complex operational findings into clear recommendations for leadership decisions and improvements.
• Provide strategic leadership for disaster recovery initiatives that protect critical systems and strengthen operational resilience.

Skills

IT operations

Team leadership

24/7 Service Desk

Strategic thinking

Cross-functional collaboration

Communication

Education

Bachelor's degree

Job description

Uline, a family-owned company and North America’s leading distributor of shipping, industrial, and packaging materials, seeks a Senior IT Operations Manager. You will lead enterprise IT operations, build high-performing teams and partner with business leaders to ensure reliable technology across North America.

You will identify opportunities, solve complex challenges and strengthen the technology experience while guiding disaster recovery and resilience initiatives to support Uline’s continued