Senior IT Operations Manager

Uline; Milwaukee (WI); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Bonus programs

Paid holidays

Tuition assistance

On-site café

Fitness center with trainers

Walking trails

Job summary

Uline is seeking a Senior IT Operations Manager to lead enterprise IT operations in North America, build high-performing teams, and partner with business leaders to ensure reliable, scalable technology that supports growth. The role emphasizes operational resilience and continuous service improvement.

Ideal candidates bring 10+ years in IT operations, proven leadership, and strong collaboration across functions. On-site position based in Wisconsin with comprehensive benefits.

Qualifications

• 10+ years in IT operations including 24/7 IT service desk management.
• Proven experience leading a team and driving results.
• Excellent collaboration, problem solving and communication skills.

Responsibilities

• Lead enterprise IT operations, ensuring reliable, high-quality technology services across Uline's growing business.
• Develop high-performing teams while fostering strong partnerships between IT and business leaders.
• Analyze performance and operational trends to identify opportunities, solve challenges and improve IT service delivery.
• Translate complex operational findings into clear recommendations that help leadership make informed decisions and drive meaningful improvements.
• Provide strategic leadership for disaster recovery initiatives that protect critical systems and strengthen operational resilience.

Skills

IT operations

Leadership

Team management

Stakeholder comms

Disaster recovery

24/7 service desk

Problem solving

Communication

Education

Bachelor's degree

Job description

Corporate Headquarters

12575 Uline Drive, Pleasant Prairie, WI 53158

Corporate Headquarters

12575 Uline Drive, Pleasant Prairie, WI 53158

Lead operations. Drive improvements. Deliver results. As a Senior IT Operations Manager, you’ll lead enterprise IT operations, develop high-performing teams and partner with business leaders to keep technology reliable, responsive and ready to support Uline’s continued growth. Use your expertise to identify opportunities, solve complex challenges and strengthen the technology experience across North America.

Why IT at Uline?

Uline’s 450+ person in-house tech team builds and supports the custom systems that run our business. The team owns and creates solutions that operate at scale, supporting operations from warehouse management to e-commerce.

Careers Packed with Potential.

Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.

Position Responsibilities

• Lead enterprise IT operations, ensuring reliable, high-quality technology services across Uline's growing business.
• Develop high-performing teams while fostering strong partnerships between IT and business leaders.
• Analyze performance and operational trends to identify opportunities, solve challenges and improve IT service delivery.
• Translate complex operational findings into clear recommendations that help leadership make informed decisions and drive meaningful improvements.
• Provide strategic leadership for disaster recovery initiatives that protect critical systems and strengthen operational resilience.

Minimum Requirements

• Bachelor's degree.
• 10+ years working in IT operations, including 24/7 IT Service Desk management experience.
• Proven experience leading a team.
• Ability to manage multiple priorities and drive results in a fast-paced IT environment.
• Excellent collaboration, problem solving and communication skills.
• Uline does not participate in the H-1B lottery.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• On-site café and first-class fitness center with complimentary personal trainers.
• Over four miles of beautifully maintained walking trails.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 10,000 employees across 15 locations.

Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.

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Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore https://www.uline.jobs/#working-here_blankUline.jobs to learn more!