Senior IT Operations Engineer – Americas & Remote Support

Checkout Ltd; New York (NY); Hybride; USD 90 000 - 140 000; Plein temps

Résumé du poste

Checkout.com is seeking an IT Operations engineer to own workplace technology across five offices in the Americas and support remote staff. You will handle end-user devices, identity, AV, and basic networking, ensuring timely resolutions and central escalation when needed.

You will manage onboarding and offboarding, hardware logistics, and support office openings, moves and events, with travel up to 25%. This role requires strong customer service and problem-solving skills in a fast-paced

Qualifications

• Experience supporting Windows/macOS devices in a distributed work environment.
• Familiarity with identity, devices, AV in meeting rooms and basic networking.
• Ability to manage onboarding/offboarding processes and hardware logistics.

Responsabilités

• Serve as the Americas IT point of contact for offices and remote staff.
• Resolve end-user issues or escalate with clear evidence to the central team.
• Coordinate onboarding, offboarding, moves, and office openings; travel up to 25%.

Connaissances

End-user support

IT Operations

Office devices

Formation

Bachelor's degree or equivalent in IT

Description du poste

Checkout.com is seeking an IT Operations engineer to own workplace technology across five offices in the Americas and support remote staff. You will handle end-user devices, identity, AV, and basic networking, ensuring timely resolutions and central escalation when needed.

You will manage onboarding and offboarding, hardware logistics, and support office openings, moves and events, with travel up to 25%. This role requires strong customer service and problem-solving skills in a fast-paced