Remote IT Support Engineer – Cloud & Systems

Placements24; United States; Remote; USD 42,000 - 64,000; Full time

Job summary

Placements24 is seeking a highly motivated Remote IT Support Specialist to join our fully remote technical support team in the United States. You will deliver first- and second-line assistance to end-users, troubleshoot hardware, software, and network issues, and help install and maintain computer systems and applications from your home office.

You excel in problem solving, communicate clearly, and provide outstanding customer service to a diverse user base.

Qualifications

• Experience providing IT support via phone, email, or chat.
• Strong troubleshooting and customer service skills.
• Ability to work effectively in a remote, distributed team.

Responsibilities

• Provide first and second-level technical support to end-users via phone, email, and chat.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and maintain computer systems and applications.
• Assist users with

Job description

Placements24 is seeking a highly motivated Remote IT Support Specialist to join our fully remote technical support team in the United States. You will deliver first- and second-line assistance to end-users, troubleshoot hardware, software, and network issues, and help install and maintain computer systems and applications from your home office.

You excel in problem solving, communicate clearly, and provide outstanding customer service to a diverse user base.