Senior Engineer, IT Operations Information Technology New York

Checkout Ltd; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Checkout.com is seeking an IT Operations Engineer to own workplace technology across the Americas, including New York, Atlanta, San Francisco, Mexico City and Brazil. You will ensure reliable user experience for executives and teams, escalating to central Tech when necessary and documenting scalable fixes.

The role combines hands-on support, onboarding/offboarding, and coordination of office openings, moves, and events. Some travel (up to 25%) is required.

Qualifications

• Experience in IT operations supporting multiple offices.
• Strong customer service and incident handling skills.
• Ability to document fixes and create scalable solutions.

Responsibilities

• Serve as Americas IT operations lead for offices in New York, Atlanta, San Francisco, Mexico City and Brazil.
• Resolve end-user device, identity, AV, and networking issues to resolution.
• Manage onboarding/offboarding sessions and hardware logistics for new hires.

Skills

End-user devices

Identity management

Networking basics

AV in meeting rooms

Onboarding/offboarding

Job description

Company Description

We’re Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.

We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.

Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.

If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.

With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.

Purpose of the role

This person will be Checkout.com's only IT Operations engineer in the Americas. They'll own workplace technology across five growing offices (New York, Atlanta, San Francisco, Mexico City and Brazil) and support remote employees. They solve what can be solved locally. When something needs a central Technology team, mostly based in the UK and five hours ahead, they escalates with evidence. They turn recurring problems into documented fixes that scale. They give the CEO and the newest joiner the same standard of service, and they keep users informed until each issue is closed.

Key responsibilities

• Be the senior IT point of contact for Americas offices and remote employees, including executives in the New York Office.
• Own complex issues through to resolution, or hand them to the owning team with a clear escalation. That covers end-user devices, endpoints, identity, meeting-room AV, office technology and basic-to-intermediate networking.
• Run Americas onboarding and offboarding, including the onboarding sessions and hardware logistics.
• Support office openings, moves and events across the region, traveling as needed (up to 25%). -- Note: To maintain compliance with JSON formatting, go all the way though on customizing the entire prompt for your use, check the final layers

  Essential requirements

  • - Keep based on the brand identity;