Senior Engineer, IT Operations

Checkout.com; New York (NY); Hybrid; USD 90,000 - 140,000; Full time

Job summary

Checkout.com is seeking an IT Operations engineer to own workplace technology across five offices in the Americas and support remote staff. You will handle end-user devices, identity, AV, and basic networking, ensuring timely resolutions and central escalation when needed.

You will manage onboarding and offboarding, hardware logistics, and support office openings, moves and events, with travel up to 25%. This role requires strong customer service and problem-solving skills in a fast-paced

Qualifications

• Experience supporting Windows/macOS devices in a distributed work environment.
• Familiarity with identity, devices, AV in meeting rooms and basic networking.
• Ability to manage onboarding/offboarding processes and hardware logistics.

Responsibilities

• Serve as the Americas IT point of contact for offices and remote staff.
• Resolve end-user issues or escalate with clear evidence to the central team.
• Coordinate onboarding, offboarding, moves, and office openings; travel up to 25%.

Skills

End-user support

IT Operations

Office devices

Education

Bachelor's degree or equivalent in IT

Job description

Company Description

We’re Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.

We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.

Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.

If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.

With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.

Purpose of the role

This person will be Checkout.com's only IT Operations engineer in the Americas. They'll own workplace technology across five growing offices (New York, Atlanta, San Francisco, Mexico City and Brazil) and support remote employees. They solve what can be solved locally. When something needs a central Technology team, mostly based in the UK and five hours ahead, they escalates with evidence. They turn recurring problems into documented fixes that scale. They give the CEO and the newest joiner the same standard of service, and they keep users informed until each issue is closed.

Key responsibilities

• Be the senior IT point of contact for Americas offices and remote employees, including executives in the New York Office.
• Own complex issues through to resolution, or hand them to the owning team with a clear escalation. That covers end-user devices, endpoints, identity, meeting-room AV, office technology and basic-to-intermediate networking.
• Run Americas onboarding and offboarding, including the onboarding sessions and hardware logistics.
• Support office openings, moves and events across the region, traveling as needed (up to 25%). -- Note: To maintain compliance with JSON formatting, go all the way though on customizing the entire prompt for your use, check the final layers

  Essential requirements

  • - Keep based on the brand identity;