IT Support Engineer

Venturi; United States; Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Fully remote East Coast

Annual bonus

401(k) matching

25 days PTO

Exposure to global projects

Growth opportunities

Travel to New York

Job summary

Venturi is seeking an IT Support Engineer (North America) for a fully remote role aligned to the East Coast or Central Time Zone. You will provide hands-on device support, collaborate with global teams, and contribute to broader infrastructure projects.

With 4+ years in desktop/user computing, Windows 10/11, macOS, Azure AD, MFA, and ServiceNow, you’ll resolve incidents, manage onboarding, and ensure service levels while delivering strong customer support.

Qualifications

• 4+ years in hands-on IT Support/Desktop Support/End User Computing
• Experience with Windows 10/11 and macOS
• Experience with Azure AD Entra and MFA
• Understanding of TCP/IP, DNS, DHCP, VPNs, and Wi‑Fi troubleshooting
• Experience supporting laptops, desktops, mobile devices, printers and AV equipment
• Strong communication and customer-focused approach
• CompTIA A+ certification
• ServiceNow administration experience

Responsibilities

• Provide hands-on technical support for laptops, desktops, mobile devices, peripherals and office technology
• Support collaboration tools, video conferencing platforms and AV equipment
• Manage onboarding and offboarding processes including device provisioning and access management
• Provide remote support across regions and business units
• Support Microsoft 365 environments (Teams, SharePoint)
• Assist with infrastructure upgrades, security initiatives and rollouts
• Manage incidents via ITSM platform meeting SLAs
• Contribute to process improvements and knowledge sharing
• Act as a trusted technology partner to stakeholders

Skills

Windows 10/11

macOS

Networking basics

Azure AD

MFA

ITSM

ServiceNow

Communication

Customer focus

CompTIA A+

Tools

ServiceNow

Azure AD

Job description

IT Support Engineer (North America) | Remote (East Coast or Central Time Zone)

We're partnering with a growing international professional services organization to hire an IT Support Engineer to join their Enterprise Technology team.

This is a fantastic opportunity for someone who enjoys a mix of hands-on user support, modern workplace technologies, and involvement in wider infrastructure and technology projects. You'll play a key role supporting employees across North America while collaborating with global technology teams on strategic initiative

The Role

• Deliver hands-on technical support for laptops, desktops, mobile devices, peripherals and office technology
• Support collaboration tools, video conferencing platforms and AV equipment
• Manage onboarding and offboarding processes, including device provisioning, account setup and access management
• Provide remote support to users across multiple regions and business units
• Support Microsoft 365 environments, including Teams and SharePoint
• Assist with infrastructure upgrades, security initiatives and technology rollouts
• Manage incidents and service requests through an ITSM platform while meeting service level targets
• Contribute to process improvements, documentation and knowledge-sharing initiatives
• Act as a trusted technology partner for both technical and non-technical stakeholders

What We're Looking For

• 4+ years' experience in a hands-on IT Support, Desktop Support or End User Computing role
• Strong experience supporting Windows 10/11 and macOS environments
• Experience with Azure AD / Microsoft Entra, including user management, permissions and MFA
• Good understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPNs and Wi-Fi troubleshooting
• Experience supporting laptops, desktops, mobile devices, printers and AV equipment
• Strong communication skills and a customer-focused approach
• CompTIA A+
• ServiceNow administration experience

What's On Offer

• Fully remote position aligned to the East Coast time zone with ad-hoc support for Pacific Coast
• Competitive salary package
• Annual bonus
• 401(k) matching
• 25 days PTO
• Exposure to global technology projects
• Clear opportunities for professional growth and development
• Quarterly travel to New York (fully expensed)

If you're an experienced IT Support Engineer looking to join a collaborative global organisation where you'll have the opportunity to influence technology operations and work on meaningful projects, we'd love to hear from you.