Senior IT & Network Support Engineer

XPENG; Santa Clara (CA); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Snacks and meals

Collaborative environment

Job summary

XPENG, a leading smart mobility company, is seeking an IT Support Engineer to provide day‑to‑day user support and manage network infrastructure across US and China teams. The role includes asset management, device deployment, and ensuring network security and performance.

The ideal candidate has 5+ years in IT support and network administration, with strong troubleshooting and documentation skills. Mandarin skills are a plus as XPENG collaborates with international teams.

Qualifications

• 5+ years of experience as IT support engineer.
• 5+ years of experience as a network administrator.
• Hands-on experience maintaining and implementing network infrastructure.
• 5+ years of experience supporting end users with network issues.
• Networking certifications.

Responsibilities

• Provide day-to-day end-user technical support for HelpDesk, systems, and network issues.
• Manage IT asset management, IT hardware configuration and hardware/software deployment.
• Familiar with Windows/MacOS/Linux system and application, installation and troubleshooting.
• Create and maintain IT documentations.
• Assist IT Engineer with IT operations tasks.
• Monitor and maximize the efficiency and security of current networks.
• Troubleshoot network problems and maintain network availability, security, and performance.
• Install, configure, and maintain network devices.
• Maintain and create network documents.
• Collaborate with US IT teams, China Network team, and vendors to implement new network solutions.

Skills

IT support

Network admin

Troubleshooting

Documentation

Project management

Bilingual Mandarin

Tools

Windows

MacOS

Linux

Job description

XPENG, a leading smart mobility company, is seeking an IT Support Engineer to provide day‑to‑day user support and manage network infrastructure across US and China teams. The role includes asset management, device deployment, and ensuring network security and performance.

The ideal candidate has 5+ years in IT support and network administration, with strong troubleshooting and documentation skills. Mandarin skills are a plus as XPENG collaborates with international teams.