Network Support Engineer

Asiacom Americas Inc; Santa Clara (CA); On-site; USD 90,000 - 150,000; Full time

Job summary

Asiacom Americas Inc. is seeking a Network Support Engineer to manage and troubleshoot customer network issues, and to maintain network hardware and software across sites. The role involves travel to data centers across the U.S.

for on-site support, diagnosing problems to minimize downtime, configuring devices, and documenting changes. Collaboration with Sales and R&D is expected, with emphasis on clear English and Mandarin communication.

Qualifications

• Bachelor’s degree in CS or IT required.
• Experience as Network Support Engineer or similar role.
• Knowledge of network protocols, IP addressing, and basic debugging.
• Familiar with Linux OS and network tools.
• Certs such as CCNA/CCNP are a plus.
• Strong communication in English and Mandarin.

Responsibilities

• Travel to data center locations across the U.S. for on-site support.
• Diagnose and troubleshoot network issues to minimize downtime.
• Configure and maintain network hardware and software.
• Collaborate with R&D to implement upgrades.
• Provide technical support to end-users for connectivity issues.
• Document configurations, changes, and procedures.

Skills

Network protocols

Linux

Troubleshooting

English

Mandarin

CCNA/CCNP

Education

Bachelor’s degree in Computer Science or IT

Tools

Networking hardware

Job description

Job description:

Network Support Engineer

Position Overview:

As a Network Support Engineer, you will be responsible for managing and troubleshooting network issues, and maintaining network hardware and software for our customers remote or onsite. You will work closely with our sales team and R&D departments to provide timely support and solutions to network-related problems.

Key Responsibilities:

• Travel to various data center locations across the U.S. to provide technical support and resolve operational issues.
• Diagnose and troubleshoot network issues, providing prompt resolution to minimize downtime with our support team.
• Configure and maintain network hardware and software, ensuring they are up-to-date and functioning correctly.
• Collaborate with other R&D team members to implement network upgrades and improvements.
• Provide technical support to end-users, addressing network connectivity issues and related concerns.
• Document network configurations, changes, and procedures to maintain accurate records.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology.
• Proven experience as a Network Support Engineer or in a similar role.
• Knowledge of network protocols, systems, and hardware. Basic proficiency in network configuration, IP address assignment, and basic network debugging.
• Familiarity with Linux operating systems, including command-line interfaces, system administration, and network tools.
• Problem-solving skills and the ability to work under pressure.
• Strong analytical and problem-solving skills with the ability to diagnose and address equipment issues effectively.
• Strong communication skills in English and Mandarin, both written and verbal.
• Relevant certifications (e.g., CCNA, CCNP) are a plus.

Job Type: Full-time

Ability to Commute:

• Santa Clara, CA 95054 (Required)

Work Location: In person