IT & Network Engineer for Smart Mobility Innovation

XPENG; Santa Clara (CA); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Snacks and meals

Challenging projects

Competitive compensation

Job summary

XPENG, a leading smart technology company in Santa Clara, seeks an experienced IT Support Engineer to deliver day-to-day end-user support and manage network infrastructure.

The role requires 5+ years in IT support and network administration, strong documentation, and collaboration with US and China IT teams. Knowledge of Windows/MacOS/Linux and network hardware is essential. Excellent communication and time management are required.

Qualifications

• 5+ years of hands-on IT support experience in mid-large size companies.
• Experience maintaining and implementing network infrastructure and security.
• Strong documentation and organization skills.
• Excellent written and verbal communication; Mandarin a plus.

Responsibilities

• Provide day-to-day end-user technical support for HelpDesk, systems, and network issues
• Manage IT asset management, hardware configuration and software deployment
• Familiar with Windows/MacOS/Linux systems and applications, installation and troubleshooting
• Create and maintain IT documentation
• Assist IT Engineer with IT operational tasks
• Monitor and maximize the efficiency and security of current networks
• Troubleshoot network problems and maintain network availability, security, and performance
• Install, configure, and maintain network devices
• Maintain and create network documents
• Collaborate with US IT teams, China Network team, and vendors to design and implement new network solutions
• Other IT tasks as assigned by the Manager

Skills

IT support

Network administration

Network troubleshooting

Documentation

Communication

Project management

Time management

Team player

Bilingual Mandarin

Tools

Windows Server

Cisco devices

Firewalls

Networking monitoring tools

Job description

XPENG, a leading smart technology company in Santa Clara, seeks an experienced IT Support Engineer to deliver day-to-day end-user support and manage network infrastructure.

The role requires 5+ years in IT support and network administration, strong documentation, and collaboration with US and China IT teams. Knowledge of Windows/MacOS/Linux and network hardware is essential. Excellent communication and time management are required.