Network Support Engineer

Asiacom Americas Inc.; Santa Clara (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Asiacom Americas Inc. seeks a Network Support Engineer to manage and troubleshoot network issues, maintaining hardware and software for customers both remote and onsite.

You will work closely with sales and R&D to deliver timely solutions and support across locations, with responsibilities including diagnostics, configuration, and documentation of network changes.

Qualifications

• Bachelor's degree or equivalent in CS/IT or related field.
• Experience as a Network Support Engineer or similar role.
• Knowledge of network protocols, systems, hardware, and basic debugging.

Responsibilities

• Travel to data centers across the U.S. to provide support and resolve issues.
• Diagnose and troubleshoot network problems to minimize downtime.
• Configure and maintain network hardware and software and keep up to date.
• Collaborate with R&D to implement upgrades and improvements.
• Provide end-user support for connectivity issues and document changes.

Skills

Network troubleshooting

Linux

Network configuration

English and Mandarin communication

Problem-solving under pressure

Strong communication

Education

Bachelor's degree in Computer Science or IT

Tools

CCNA

CCNP

Network monitoring tools

Job description

Position Overview

As a Network Support Engineer, you will be responsible for managing and troubleshooting network issues, and maintaining network hardware and software for our customers remote or onsite. You will work closely with our sales team and R&D departments to provide timely support and solutions to network-related problems.

Job Description

Network Support Engineer

Position Overview

As a Network Support Engineer, you will be responsible for managing and troubleshooting network issues, and maintaining network hardware and software for our customers remote or onsite. You will work closely with our sales team and R&D departments to provide timely support and solutions to network-related problems.

Key Responsibilities

• Travel to various data center locations across the U.S. to provide technical support and resolve operational issues.
• Diagnose and troubleshoot network issues, providing prompt resolution to minimize downtime with our support team.
• Configure and maintain network hardware and software, ensuring they are up-to-date and functioning correctly.
• Collaborate with other R&D team members to implement network upgrades and improvements.
• Provide technical support to end-users, addressing network connectivity issues and related concerns.
• Document network configurations, changes, and procedures to maintain accurate records.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology.
• Proven experience as a Network Support Engineer or in a similar role.
• Knowledge of network protocols, systems, and hardware. Basic proficiency in network configuration, IP address assignment, and basic network debugging.
• Familiarity with Linux operating systems, including command-line interfaces, system administration, and network tools.
• Problem-solving skills and the ability to work under pressure.
• Strong analytical and problem-solving skills with the ability to diagnose and address equipment issues effectively.
• Strong communication skills in English and Mandarin, both written and verbal.
• Relevant certifications (e.g., CCNA, CCNP) are a plus.

Job Type: Full-time

Ability To Commute

• Santa Clara, CA 95054 (Required)

Work Location: In person