IT Support Network Engineer - Contractor

XPENG; Santa Clara (CA); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Snacks and meals

Collaborative environment

Job summary

XPENG, a leading smart mobility company, is seeking an IT Support Engineer to provide day‑to‑day user support and manage network infrastructure across US and China teams. The role includes asset management, device deployment, and ensuring network security and performance.

The ideal candidate has 5+ years in IT support and network administration, with strong troubleshooting and documentation skills. Mandarin skills are a plus as XPENG collaborates with international teams.

Qualifications

• 5+ years of experience as IT support engineer.
• 5+ years of experience as a network administrator.
• Hands-on experience maintaining and implementing network infrastructure.
• 5+ years of experience supporting end users with network issues.
• Networking certifications.

Responsibilities

• Provide day-to-day end-user technical support for HelpDesk, systems, and network issues.
• Manage IT asset management, IT hardware configuration and hardware/software deployment.
• Familiar with Windows/MacOS/Linux system and application, installation and troubleshooting.
• Create and maintain IT documentations.
• Assist IT Engineer with IT operations tasks.
• Monitor and maximize the efficiency and security of current networks.
• Troubleshoot network problems and maintain network availability, security, and performance.
• Install, configure, and maintain network devices.
• Maintain and create network documents.
• Collaborate with US IT teams, China Network team, and vendors to implement new network solutions.

Skills

IT support

Network admin

Troubleshooting

Documentation

Project management

Bilingual Mandarin

Tools

Windows

MacOS

Linux

Job description

XPENG is a leading smart technology company at the forefront of innovation, integrating advanced AI and autonomous driving technologies into its vehicles, including electric vehicles (EVs), electric vertical take-off and landing (eVTOL) aircraft, and robotics. With a strong focus on intelligent mobility, XPENG is dedicated to reshaping the future of transportation through cutting-edge R&D in AI, machine learning, and smart connectivity.

Job Responsibilities:

• Provide day-to-day end-user technical support for HelpDesk, systems, and network issues
• Manage IT asset management, IT hardware configuration and hardware/software deployment
• Familiar with Windows/MacOS/Linux system and application, installation and troubleshooting
• Create and maintain IT document
• Assist IT Engineer with IT Operational tasks
• Monitor and maximize the efficiency and security of current networks
• Troubleshoot network problems and maintain network availability, security, and performance
• Install, configure, and maintain network devices
• Maintain and create network documents
• Work closely with US IT teams, China Network team, and vendors to design and implement new network solutions
• Other IT related tasks and projects Manager assigns

Requirements:

• 5+ years of experience as an IT support Engineer
• 5+ years of experience as a network administrator supporting mid-large size companies
• 5+ years of hands-on experience maintaining and implementing network infrastructure
• 5+ years of experience supporting end users with network issues
• Hands-on network hardware experience including server hardware, routers, switches, firewalls, IP cameras and phone
• Solid working experience with various networking protocols
• Strong documentation and organizing skills
• Excellent communication skills – both written and verbal (Strong plus if bilingual in Mandarin)
• Great project management and time management skills
• Strong analytical and troubleshooting skills
• Business awareness and great service attitude
• Great team player and ability to follow instructions
• Networking certifications

Nice to have:

• 5+ years of experience in planning, designing, and analyzing network
• Strong understanding of security and networking best practices to protect company infrastructure
• Strong physical and software network troubleshooting skills for complex environment
• Experience with various brands of network devices (Strong plus if familiar with H3C devices)

What do we provide:

A fun, supportive and engaging environment.

Infrastructures and computational resources to support your work.

Opportunity to work on cutting edge technologies with the top talents in the field.

Opportunity to make a significant impact on the transportation revolution by the means of advancing autonomous driving.

Competitive compensation package.

Snacks, lunches, dinners, and fun activities.

We are an Equal Opportunity Employer. It is our policy to provide equal employment opportunities to all qualified persons without regard to race, age, color, sex, sexual orientation, religion, national origin, disability, veteran status or marital status or any other prescribed category set forth in federal or state regulations.