Network Engineer

Ruijie Networks; New York (NY); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive base salary with incentive

Career growth opportunities to senior役

Job summary

Ruijie Networks is seeking a capable sales support specialist to back-end support to system integrators, distributors, and channel partners. You will help establish service processes, including RMA procedures, and organize regular training and seminars to raise partners' technical capabilities.

You will respond to partner and customer requests promptly, ensuring timely resolutions, and perform POC testing and validation for new products to maintain high-quality service delivery.

Qualifications

• 3+ years of experience in sales support or enterprise networking product maintenance
• Experience with system integrators or distributors
• Strong coordination and resource integration abilities
• Excellent written and spoken English; Mandarin a plus
• Certifications such as CCNP/CCIE or similar are preferred

Responsibilities

• Provide back-end technical support to system integrators, distributors, and channel partners
• Establish and improve service process systems including technical support and RMA procedures
• Organize and manage regular after-sales technical training and seminars for partners and resellers
• Respond promptly to support requests ensuring timely resolution
• Conduct POC testing and functionality validation for new products

Skills

English fluency

Mandarin (nice)

Switches

Routers

Wireless LANs

Network orchestration

Interpersonal skills

Communication skills

Education

CCNP/CCIE

ASE/Master ASE

Aruba Certified Mobility Professional

HCNP/HCIE

JNCIP/JNCIE

Job description

1、Provide back-end technical support and assistance to system integrators, distributors, and channel partners;

2、Establish and continuously improve the service process system, including technical support and RMA procedures, while ensuring the quality of service delivery;

Organize and manage regular after-sales technical training sessions (including certification programs) and technical seminars to enhance the technical capabilities of partners and resellers;

3、Respond promptly to support requests from channel partners and end customers, ensuring timely and effective resolution;

4、Conduct POC testing and functionality validation for new products.

Requirements:

1、Minimum of 3 years of experience in sales support or enterprise networking product maintenance (from any major vendor), preferably with experience working for a system integrator or distributor;

2、Strong sense of responsibility and ability to coordinate and integrate resources effectively;

3、Proficient in both spoken and written English; Mandarin proficiency is a plus;

4、Solid technical skills in switches, routers, wireless LANs, and network orchestration/integration;

5、Possession of any of the following certifications is preferred: CCNP/CCIE, ASE/Master ASE, Aruba Certified Mobility Professional, HCNP/HCIE, JNCIP/JNCIE;

6、Excellent interpersonal and communication skills, with the ability to collaborate with stakeholders at all levels.

• - Competitive base salary with performance-based incentives
• - Career growth opportunities to advance into a senior success role within a fast-growing, innovative company.
• - Comprehensive paid time off – 15 paid vacation days, 12 paid holidays, and sick time
• - Medical, dental, and vision plans for the employees.

Additional note:

We are proud to be an E-Verify employer, committed to maintaining a fair, legal, and transparent hiring process.