IT Support Network Engineer

XPENG; Santa Clara (CA); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Snacks and meals

Challenging projects

Competitive compensation

Job summary

XPENG, a leading smart technology company in Santa Clara, seeks an experienced IT Support Engineer to deliver day-to-day end-user support and manage network infrastructure.

The role requires 5+ years in IT support and network administration, strong documentation, and collaboration with US and China IT teams. Knowledge of Windows/MacOS/Linux and network hardware is essential. Excellent communication and time management are required.

Qualifications

• 5+ years of hands-on IT support experience in mid-large size companies.
• Experience maintaining and implementing network infrastructure and security.
• Strong documentation and organization skills.
• Excellent written and verbal communication; Mandarin a plus.

Responsibilities

• Provide day-to-day end-user technical support for HelpDesk, systems, and network issues
• Manage IT asset management, hardware configuration and software deployment
• Familiar with Windows/MacOS/Linux systems and applications, installation and troubleshooting
• Create and maintain IT documentation
• Assist IT Engineer with IT operational tasks
• Monitor and maximize the efficiency and security of current networks
• Troubleshoot network problems and maintain network availability, security, and performance
• Install, configure, and maintain network devices
• Maintain and create network documents
• Collaborate with US IT teams, China Network team, and vendors to design and implement new network solutions
• Other IT tasks as assigned by the Manager

Skills

IT support

Network administration

Network troubleshooting

Documentation

Communication

Project management

Time management

Team player

Bilingual Mandarin

Tools

Windows Server

Cisco devices

Firewalls

Networking monitoring tools

Job description

XPENG is a leading smart technology company at the forefront of innovation, integrating advanced AI and autonomous driving technologies into its vehicles, including electric vehicles (EVs), electric vertical take-off and landing (eVTOL) aircraft, and robotics. With a strong focus on intelligent mobility, XPENG is dedicated to reshaping the future of transportation through cutting-edge R&D in AI, machine learning, and smart connectivity.

Job Responsibilities:

• Provide day-to-day end-user technical support for HelpDesk, systems, and network issues
• Manage IT asset management, IT hardware configuration and hardware/software deployment
• Familiar with Windows/MacOS/Linux system and application, installation and troubleshooting
• Create and maintain IT document
• Assist IT Engineer with IT Operational tasks
• Monitor and maximize the efficiency and security of current networks
• Troubleshoot network problems and maintain network availability, security, and performance
• Install, configure, and maintain network devices
• Maintain and create network documents
• Work closely with US IT teams, China Network team, and vendors to design and implement new network solutions
• Other IT related tasks and projects Manager assigns

Requirements:

• 5+ years of experience as an IT support Engineer
• 5+ years of experience as a network administrator supporting mid-large size companies
• 5+ years of hands-on experience maintaining and implementing network infrastructure
• 5+ years of experience supporting end users with network issues
• Hands-on network hardware experience including server hardware, routers, switches, firewalls, IP cameras and phone
• Solid working experience with various networking protocols
• Strong documentation and organizing skills
• Excellent communication skills - both written and verbal (Strong plus if bilingual in Mandarin)
• Great project management and time management skills
• Strong analytical and troubleshooting skills
• Business awareness and great service attitude
• Great team player and ability to follow instructions
• Networking certifications

Nice to have:

• 5+ years of experience in planning, designing, and analyzing network
• Strong understanding of security and networking best practices to protect company infrastructure
• Strong physical and software network troubleshooting skills for complex environment
• Experience with various brands of network devices (Strong plus if familiar with H3C devices)

What do we provide:

• A fun, supportive and engaging environment.
• Infrastructures and computational resources to support your work.
• Opportunity to work on cutting edge technologies with the top talents in the field.
• Opportunity to make a significant impact on the transportation revolution by the means of advancing autonomous driving.
• Competitive compensation package.
• Snacks, lunches, dinners, and fun activities.

We are an Equal Opportunity Employer. It is our policy to provide equal employment opportunities to all qualified persons without regard to race, age, color, sex, sexual orientation, religion, national origin, disability, veteran status or marital status or any other prescribed category set forth in federal or state regulations.