On-Site IT Support Specialist — End-User & Network Tech

PC Construction Company Career Center; Burlington (VT); On-site; USD 62,000 - 75,000; Full time

Benefits offered by this job

Employee-owned company

Job summary

PC Construction is seeking an IT Support Technician to join our employee-owned team. This office-based role focuses on end-user support, device and software management, and expanding IT services across regional offices.

The position involves travel to regional offices and jobsites as needed. The incumbent will manage user accounts, inventory, and deployments using Microsoft Office, Intune, Egnyte, and related tools, while delivering training and ensuring robust security and network services.

Responsibilities

• Create, manage and remove users and devices (i.e., Microsoft Office, Egnyte, etc.)
• Responsible for daily management of device and software inventory within the corporate asset tracking systems.
• Foster innovation and build business partner relationships to meet corporate business strategies.
• Hardware and software management through Microsoft Intune
• Provide primary support (ownership of ticket management) via the Help Desk
• Administer cellular contracts and plan revisions, along with mobile device management of Apple MDM
• Maintain corporate device protection schemas (Antivirus, malware and web proxy services)
• Purchase and manage device and software inventory within the corporate asset tracking systems
• Source, order, coordinate internet services with Internet providers
• Troubleshoot and maintain network printers, switches, routers, wireless access points, projector systems, video conferencing systems and IP phone systems
• Lead new employee orientation process
• Provide remote site installation and support on remote data and communication networks
• Provide necessary user training on site network capabilities and software needs
• Travel to regional offices and jobsites when requested

Job description

PC Construction is seeking an IT Support Technician to join our employee-owned team. This office-based role focuses on end-user support, device and software management, and expanding IT services across regional offices.

The position involves travel to regional offices and jobsites as needed. The incumbent will manage user accounts, inventory, and deployments using Microsoft Office, Intune, Egnyte, and related tools, while delivering training and ensuring robust security and network services.