Senior IT Network Administrator – Onsite & Remote Support

Intelligent Technical Solutions; Dallas (TX); On-site; USD 52,000 - 59,000; Full time

Benefits offered by this job

Medical Insurance Plan

Dental & Vision

Life Insurance

Disability Coverage

Paid Time Off (starts at 15 days per y

Maternity/Paternity Leave

Paid US Holiday

Retirement Plan

Salary Advancement/Loan

Health & Wellness Program

Company-paid training and certification

Supplemental Life Insurance

Supplemental Health Plans

Job summary

Intelligent Technical Solutions is seeking a Network Administrator in Dallas to provide on-site and remote IT support, handling a range of tasks from system updates to hands-on troubleshooting. You will play a key role in maintaining high IT service standards and collaborating with clients and technicians.

The role requires strong experience with Windows and Mac OS troubleshooting, Server 2016–2025, VMware/Hyper-V, M365, Azure, and network infrastructure.

Qualifications

• Must work full-time on-site at company office or client locations.
• Experience troubleshooting Windows and Mac OS.
• Experience with Server 2016–2025.
• Experience with VMware and Hyper-V virtualization.
• Experience supporting M365 and Azure.
• Proficient in Microsoft Entra Admin Center.
• Proficient in firewall rules, VLANs, access points, and VPN tunnels.
• Minimum five years in IT support or similar.
• Advanced understanding of networks, firewalls, and virtualization.
• MSPs experience is highly desirable.
• Active Network Certifications preferred.
• Valid driver’s license and vehicle for client visits.

Responsibilities

• Resolve workstation OS issues with minimal assistance.
• Address printer and basic business app issues.
• Troubleshoot line-of-business apps (e.g., SAGE ERP, QuickBooks).
• Handle M365 administration issues.
• Resolve server and virtualization issues.
• Troubleshoot networking issues.
• Serve as escalation point for technicians.
• Participate in on-call rotation for after-hours and weekend support.
• Provide on-site and remote IT support as required.

Skills

Customer service

Problem solving

On-site & remote support

Team collaboration

Detail oriented

Tools

Windows OS troubleshooting

Mac OS troubleshooting

Server 2016-2025

VMware

Hyper-V

M365

Azure

Microsoft Entra Admin Center

Firewall configuration

VLAN configuration

VPN troubleshooting

Job description

Intelligent Technical Solutions is seeking a Network Administrator in Dallas to provide on-site and remote IT support, handling a range of tasks from system updates to hands-on troubleshooting. You will play a key role in maintaining high IT service standards and collaborating with clients and technicians.

The role requires strong experience with Windows and Mac OS troubleshooting, Server 2016–2025, VMware/Hyper-V, M365, Azure, and network infrastructure.