IT System Administrator Onsite (MSP | Dallas, TX)

Intelligent Technical Solutions; Dallas (TX); On-site; USD 37,429 - 46,507; Full time

Benefits offered by this job

Medical Insurance Plan

Paid Time Off

Company-paid training and certification

Job summary

Intelligent Technical Solutions is seeking a dedicated System Administrator to provide onsite and remote IT support in Dallas, Texas. This role demands excellent customer service skills and a detail-oriented mindset, as you will handle various technical issues to maintain exceptional IT service standards.

You will work on troubleshooting Windows, Mac OS, and server-related problems, requiring strong experience in IT support. Compensation starts at $27.17/hour, with opportunities for growth and benefits including medical insurance and paid time off.

Qualifications

• Minimum of three years experience in IT Support or a similar role.
• Proficient in supporting various business applications.
• Valid driver's license and vehicle access required.

Responsibilities

• Resolve workstation operating system issues of any kind.
• Handle printer and business application issues.
• Provide after-hours and weekend support.

Skills

Windows and Mac OS troubleshooting

Experience with Server 2016 through 2025

VMWare and Hyper V Virtualization

Supporting M365 and Azure

Basic knowledge of Firewalls and Networking

Experience with Managed Service Providers (MSPs)

Tools

MS Office

Adobe

Active Directory

Job description

Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator . We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands‑on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities

This role is expected to be able to resolve the following technical issues with little or no assistance:

• Workstation operating system issues of any kind.
• Printer issues of any kind.
• Standard business application (Office, etc.) issues of any kind.
• Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
• Server issues of any kind.
• Basic and intermediate networking issues.
• Escalation point for technicians

Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.

Job Qualifications

• Willing to work full-time on-site, either at the company office or client locations as required.
• Experience with Windows and Mac OS troubleshooting.
• Experience with Server 2016 through 2025.
• Experience with VMWare and Hyper V Virtualization.
• Experience supporting M365 and Azure.
• Minimum of three years experience in IT Support or a similar role.
• Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
• Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
• Experience with Managed Service Providers (MSPs) is highly desirable.
• Active Server Certifications are preferred.
• Valid driver's license, vehicle insurance, and access to a vehicle for client visits.

Job KPI's

• CSAT: Scores filled out by clients using the rating system in tickets.
• Quality Score: Assessments performed by the training and quality team.
• Utilization: Hours entered into tickets in the ticketing system.
• Hours / Ticket: Average number of hours entered per service ticket.
• First-touch closed: Tickets completed with one time entry.

Compensation

Pay rates start at $27.17/hour up to $33.76/hour and vary by experience and location.

• Medical Insurance Plan
• Life Insurance
• Disability Coverage
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Retirement Plan
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification
• Supplemental Life Insurance (Employee-paid)