Senior IT Manager — Automations, Security & Onboarding

Retell AI Inc.; Redwood City (CA); On-site; USD 200,000 - 250,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

DoorDash credit

Wellness reimbursement

Commuter reimbursement

Phone bill reimbursement

Internet reimbursement

Job summary

Retell AI is seeking a Senior IT Manager to lead internal IT operations in Redwood City. You will own onboarding/offboarding, device provisioning, and security; build automations for SaaS provisioning and hardware lifecycle; partner with People Ops to enable fast, secure employee experiences.

This is the first IT hire, with significant impact in a fast-growing AI company. Expect duties across security, compliance, and internal operations, plus hands-on support for Engineering, GTM, Product, and

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Computer Engineering, or a related field.
• 2+ years of IT support or systems administration experience.
• Experience administering macOS devices.
• Experience with Google Workspace, MDM platforms, and identity management.
• Strong troubleshooting and communication skills.

Responsibilities

• Own employee onboarding and offboarding.
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• COMPANY NAME: Retell AIKEY POINTS: IT onboarding, hardware & security, automation
• <p>Retell AI is hiring a Senior IT Manager to stand up and scale internal IT operations in Redwood City. You will own day-to-day IT support, security, onboarding, hardware management, SaaS administration, and automation. This first IT hire works across Engineering, GTM, Product, and Operations to ensure tools, access, and support enable rapid work velocity. The role includes hands-on management and significant impact in a fast-growing AI company.</p><p>We offer 100% medical/dental/vision coverage, meal perks, wellness and commuter reimbursements, and a competitive cash-equity compensation philosophy with high ownership. Location is Redwood City with relocation support and visa sponsorship available.</p>
• contract_type
• location_type
• remote_scope
• perks
• stated_min
• stated_max
• stated_absolute
• salary_estimation_cot
• estimated_low
• estimated_medium
• estimated_high
• currency
• frequency
• bonus
• tax
• application_email
• job_end_date
• contact_person
• hiring_department_name

Skills

IT Support

Systems Administration

macOS

Google Workspace

MDM platforms

Identity management

Troubleshooting

Communication

Education

Bachelor’s degree in CS/IS/CE

Tools

Rippling

Jamf

Kandji

Intune

Python scripting

Bash scripting

Job description

Retell AI is seeking a Senior IT Manager to lead internal IT operations in Redwood City. You will own onboarding/offboarding, device provisioning, and security; build automations for SaaS provisioning and hardware lifecycle; partner with People Ops to enable fast, secure employee experiences.

This is the first IT hire, with significant impact in a fast-growing AI company. Expect duties across security, compliance, and internal operations, plus hands-on support for Engineering, GTM, Product, and