Senior IT Manager: Build Internal Systems & Security

Retell; San Francisco (CA); On-site; USD 200,000 - 250,000; Full time

Benefits offered by this job

100% coverage for medical, dental &amp

Vision insurance

$70/day DoorDash credit

$200/month wellness reimbursement

$300/month commuter reimbursement

$75/month phone bill reimbursement

$50/month internet reimbursement

Job summary

Retell AI is seeking a Senior IT Manager to own and scale internal IT operations. You’ll lead onboarding, hardware lifecycle, security, and SaaS administration while partnering with Engineering, GTM, Product, and Operations to keep every employee productive.

This hands-on role is the first IT internal hire, with relocation support to Redwood City, California. You’ll shape automation, drive SOC2 readiness, manage Google Workspace and MDM, and build systems that reduce manual work in a

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Computer Engineering, or a related field.
• 2+ years IT support or systems administration experience.
• Experience administering macOS devices.
• Experience with Google Workspace, MDM platforms, and identity management.
• Strong troubleshooting and communication skills.

Responsibilities

• Own employee onboarding and offboarding.
• Configure laptops and workstations.
• Troubleshoot hardware and software issues.
• Manage Google Workspace, Slack, Rippling, SSO, and MDM platforms.
• Support office networking, conference rooms, printers, and internal technology.
• Maintain endpoint compliance and device inventory.
• Support SOC2 compliance initiatives and security audits.
• Improve IT documentation and internal tooling.
• Build automations around onboarding, SaaS provisioning, hardware lifecycle management.

Skills

IT support

Troubleshooting

Communication

Ownership

Startup mindset

Problem solving

Education

Bachelor's degree in Computer Science/Information Systems/Computer Engineering

Tools

Google Workspace

MDM platforms

SSO / Identity management

Rippling

Jamf / Kandji / Intune

Mac management

Job description

Retell AI is seeking a Senior IT Manager to own and scale internal IT operations. You’ll lead onboarding, hardware lifecycle, security, and SaaS administration while partnering with Engineering, GTM, Product, and Operations to keep every employee productive.

This hands-on role is the first IT internal hire, with relocation support to Redwood City, California. You’ll shape automation, drive SOC2 readiness, manage Google Workspace and MDM, and build systems that reduce manual work in a