Senior IT Helpdesk Technician (Onsite)

TEKsystems; Irving (TX); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k)

Life Insurance

Disability

Health Spending Account (HSA)

Transportation benefits

PTO

Job summary

TEKsystems in Irving, TX is seeking a Technical Help Desk Specialist to provide tier 1–2 support, troubleshoot hardware and software, and assist users locally or remotely. This contract role emphasizes strong communication, diagnostic skills, and timely issue resolution.

The ideal candidate has an associate degree in a computer-related field and 5–7 years of hands-on experience in technical support, with a focus on customer service and reliable problem solving.

Qualifications

• Associate's degree in computer related field or equivalent training required.
• 5-7 years experience required.

Responsibilities

• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Enter commands and observe system functioning to verify correct operations and detect errors.
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Skills

Communication skills

Problem solving

Customer service

Interpersonal skills

Time management

Mentoring

Hardware knowledge

Software knowledge

Education

Associate degree in computer-related field

Tools

Configuration management software

Desktop communications software

Operating system software

Directory services software

Job description

TEKsystems in Irving, TX is seeking a Technical Help Desk Specialist to provide tier 1–2 support, troubleshoot hardware and software, and assist users locally or remotely. This contract role emphasizes strong communication, diagnostic skills, and timely issue resolution.

The ideal candidate has an associate degree in a computer-related field and 5–7 years of hands-on experience in technical support, with a focus on customer service and reliable problem solving.