Senior IT Help Desk Technician III – Hybrid Role

Utah; Salt Lake City (UT); Hybrid; USD 27.000 - 38.000; Vollzeit

Zusammenfassung

University of Utah IT Support/Help Desk Technician III is a full-time benefited position with hybrid or on-site work within Utah. The role emphasizes overseeing Campus Help Desk operations, coaching frontline staff, and ensuring quality service delivery.

You will provide advanced technical support for students, faculty, staff and affiliates, handle escalated issues, and contribute to knowledge bases and self-service tools.

Qualifikationen

• 3+ years of related experience.
• Equivalency statement allowing 1 year of education to substitute 1 year of work experience.
• Advanced troubleshooting of Windows, macOS, iOS, Android, Microsoft 365, networking and IAM.

Aufgaben

• Monitor Campus Help Desk operations and coach frontline staff.
• Provide advanced technical support for university users (guests, students, faculty, staff, affiliates).
• Create, maintain and improve support documentation and knowledge resources.

Kenntnisse

Customer service

Windows

macOS

Networking

Identity/access management

Microsoft 365

Troubleshooting

IT support

Tools

Ticketing systems

Jobbeschreibung

University of Utah IT Support/Help Desk Technician III is a full-time benefited position with hybrid or on-site work within Utah. The role emphasizes overseeing Campus Help Desk operations, coaching frontline staff, and ensuring quality service delivery.

You will provide advanced technical support for students, faculty, staff and affiliates, handle escalated issues, and contribute to knowledge bases and self-service tools.