IT Help Desk Specialist – Campus Support

Southern Utah University; Cedar City (UT); On-site; USD 36,000 - 48,000; Full time

Job summary

Southern Utah University’s IT Help Desk is looking for a friendly, capable technician to provide frontline support for students, faculty, and staff. You will resolve hardware, software, and network issues, helping users connect to campus Wi‑Fi and use classroom technology.

The role requires strong communication, problem-solving, and customer service skills, with opportunities to collaborate across IT teams and contribute to knowledge bases and user guides.

Qualifications

• Basic understanding of networking concepts (Wi‑Fi, IP, DNS).
• Excellent interpersonal, verbal, and written communication skills.
• Strong troubleshooting logic and independent solution research ability.
• Experience in customer service or IT support; certifications are a plus.

Responsibilities

• First-Contact Technical Support: diagnose and resolve issues on desktops, laptops (Windows & MacOS), mobile devices, printers, projectors and peripherals via phone, email, and in-person.
• Deliver empathetic, prompt support and keep users updated on request status.
• IT Ticket Management: log, track, prioritize, and document requests from creation to resolution.
• Hardware Setup & Deployment: configure, deploy, and image new systems; enroll devices in campus MDM/Intune/JAMF.
• Knowledge & Documentation: contribute to internal and user-facing knowledge bases with fixes and procedures.
• Team Collaboration: work with other IT teams and escalate complex network or infrastructure issues with clear notes.

Skills

Basic Networking

Soft Skills

Problem-Solving & Agility

Customer Service Experience

Job description

Southern Utah University’s IT Help Desk is looking for a friendly, capable technician to provide frontline support for students, faculty, and staff. You will resolve hardware, software, and network issues, helping users connect to campus Wi‑Fi and use classroom technology.

The role requires strong communication, problem-solving, and customer service skills, with opportunities to collaborate across IT teams and contribute to knowledge bases and user guides.