Part-Time Remote IT Support Technician

University of Utah Health; Salt Lake City (UT); Remote; USD 21,000 - 30,000; Part time

Job summary

University of Utah Health is seeking a part-time, remote IT support member to assist Patients and Staff with basic troubleshooting and issue resolution. The role runs about 19 hours per week and emphasizes strong customer service while adhering to established guidelines.

Current University of Utah students are preferred for this role. The position involves remote troubleshooting, documenting issues, and collaborating with the IT team under supervision.

Qualifications

• Currently enrolled in applicable, accredited program.
• Experience handling user problems via phone or web tickets is preferred.
• Strong customer service and communication skills required.

Responsibilities

• Handles user problems via the phone or web tickets.
• Does basic troubleshooting for customer using provided tools.
• Identifies, researches, and resolves technical problems.
• Documents, tracks and monitors problems to ensure a timely resolution.
• Responds to telephone calls, email and personnel requests for technical support.
• Attends team meetings and communicates issues that arise appropriately.
• Works under immediate supervision.
• Other duties as assigned by the help desk manager.

Skills

Remote troubleshooting

Customer service

Team collaboration

Written communication

Education

Currently enrolled in accredited program

Job description

University of Utah Health is seeking a part-time, remote IT support member to assist Patients and Staff with basic troubleshooting and issue resolution. The role runs about 19 hours per week and emphasizes strong customer service while adhering to established guidelines.

Current University of Utah students are preferred for this role. The position involves remote troubleshooting, documenting issues, and collaborating with the IT team under supervision.