Remote IT Service Desk Technician — Hybrid Role

Western Governors University; Millcreek (UT); Hybride; USD 29 000 - 42 000; Plein temps

Résumé du poste

Western Governors University in Utah is seeking a Service Desk Technician to provide frontline support to students and staff contacting the IT Service Desk. You will log incidents, assess issues, and route requests to the right teams, helping maintain high satisfaction and quick resolution.

This is a work-from-home friendly role with a 60% in-office hybrid requirement, within 50 miles of Salt Lake City for trainings and events.

Qualifications

• 1–2 years of related experience or equivalent training.
• Basic knowledge of technical processes and troubleshooting.
• Experience with Windows and MacOS platforms; familiarity with browsers.

Responsabilités

• Receive Omnichannel interactions and log incidents or service requests.
• Provide initial assessment, categorization, and prioritization.
• Escalate issues to appropriate IT support groups when needed.
• Maintain ownership of incidents with timely updates and resolution.
• Follow confidentiality of student and staff information.
• Assist with knowledge base, training, and reporting tasks.

Connaissances

Independent worker

Strong communication

Customer service

Analytical skills

Team collaboration

Formation

High School Diploma or GED

Outils

ServiceNow

Salesforce

Windows

MacOS

Description du poste

Western Governors University in Utah is seeking a Service Desk Technician to provide frontline support to students and staff contacting the IT Service Desk. You will log incidents, assess issues, and route requests to the right teams, helping maintain high satisfaction and quick resolution.

This is a work-from-home friendly role with a 60% in-office hybrid requirement, within 50 miles of Salt Lake City for trainings and events.