Hybrid Service Desk Technician I — IT Support Pro

WGU; Salt Lake City (UT); Hybride; USD 44 000 - 63 000; Plein temps

Avantages offerts par ce poste

Medical benefits

Dental benefits

Vision benefits

Retirement plan

Paid time off

Résumé du poste

Western Governors University seeks a Tier 1 IT Support Technician in Salt Lake City. The role handles omnichannel user requests, logs incidents, and provides initial assessments and resolutions in a fast-paced, student-focused environment.

Ideal candidates have 1–2 years in tech support, familiarity with Windows/Mac, and strong communication skills. This is a hybrid, full-time position offering comprehensive benefits and ongoing professional growth.

Qualifications

• Excellent communication and customer service abilities.
• Experience or training in technical support at Tier 1 level.
• Familiarity with Windows and MacOS platforms.
• Understanding of mainstream Internet Browser troubleshooting.
• High School Diploma or GED.

Responsabilités

• Receive Omnichannel interactions and log incidents or service requests.
• Initial assessment, categorization, prioritization, and first contact resolution.
• Escalate incidents to IT support groups as needed.
• Perform hierarchical escalation to IT leadership.
• Maintain ownership of incidents and ensure timely updates and resolution.
• Adhere to attendance, performance, and confidentiality policies.
• Participate in projects like knowledge base creation and reporting.

Connaissances

Strong communication

Customer service

Analytical skills

Independent work

Written communication

Formation

High School Diploma or GED

Outils

ServiceNow

Salesforce

Description du poste

Western Governors University seeks a Tier 1 IT Support Technician in Salt Lake City. The role handles omnichannel user requests, logs incidents, and provides initial assessments and resolutions in a fast-paced, student-focused environment.

Ideal candidates have 1–2 years in tech support, familiarity with Windows/Mac, and strong communication skills. This is a hybrid, full-time position offering comprehensive benefits and ongoing professional growth.