Senior IT Help Desk Tech – TS/SCI w/ Poly, On-Site MD

General Dynamics - IT; Annapolis (MD); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401K with company match

Health and wellness packages

Job summary

General Dynamics - IT seeks a Help Desk Technician IV to support end users with hardware, software, and connectivity issues onsite at Annapolis Junction, MD. Responsibilities include logging requests, diagnosing problems, and guiding users through solutions.

The role requires a 3+ years of experience, TS/SCI w/ Poly clearance, IAT Level 1 within 6 months, and US citizenship. Mentoring teammates is part of the job, with a focus on professional growth and knowledge sharing.

Qualifications

• 3+ years of related experience
• IAT Level 1 certification within 6 months of start date
• Security Clearance TS/SCI w/ Poly required
• US Citizenship required
• On-site location in Annapolis Junction, MD

Responsibilities

• Respond to user inquiries via phone, email, chat, or ticketing systems
• Log and track support requests using the help desk ticketing system
• Diagnose and resolve basic technical issues related to hardware, software, and network connectivity
• Provide step-by-step guidance to users for troubleshooting common problems
• Escalate complex issues to second-level support or specialized teams via ticketing system
• Mentor less experienced professionals and trainees when necessary

Skills

Hardware & software repair

Remote access support

Security clearance TS/SCI w/ Poly

Education

IAT Level 1 certification

Job description

General Dynamics - IT seeks a Help Desk Technician IV to support end users with hardware, software, and connectivity issues onsite at Annapolis Junction, MD. Responsibilities include logging requests, diagnosing problems, and guiding users through solutions.

The role requires a 3+ years of experience, TS/SCI w/ Poly clearance, IAT Level 1 within 6 months, and US citizenship. Mentoring teammates is part of the job, with a focus on professional growth and knowledge sharing.