TS/SCI Poly IT Support Specialist
General Dynamics Information Technology, Inc.
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Benefits offered by this job
Job summary
General Dynamics Information Technology, Inc. is seeking an Information Technology Support Specialist to provide comprehensive technical support for network, desktop and systems hardware and software on-site at Annapolis Junction, MD.
The role requires a Top Secret/SCI with Poly clearance and US citizenship, with a shift of Wed-Sun 10pm-6am. Responsibilities include remote access support, troubleshooting, and guidance to less-experienced staff, ensuring secure, reliable operation of critical
Qualifications
- 5+ years of related experience
- Installs, modifies, and repairs computer hardware and software both in person and using remote access tools
- TS/SCI w/ Poly clearance
- Maintains current knowledge of relevant technology as assigned
- Location on-site in Annapolis Junction, MD
- CompTIA Security+ certification
- US Citizenship required
- Shift: Wed-Sun 10pm-6am
- Mission essential position with possible holiday work
Responsibilities
- Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
- May coach and provide guidance to less-experienced professionals
- Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
- Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
- Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
Skills
Job description
General Dynamics Information Technology, Inc. is seeking an Information Technology Support Specialist to provide comprehensive technical support for network, desktop and systems hardware and software on-site at Annapolis Junction, MD.
The role requires a Top Secret/SCI with Poly clearance and US citizenship, with a shift of Wed-Sun 10pm-6am. Responsibilities include remote access support, troubleshooting, and guidance to less-experienced staff, ensuring secure, reliable operation of critical
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