Senior Help Desk Technician IV — TS/SCI w/Poly

gdit; Maryland; On-site; USD 96,432,000 - 132,250,000; Full time

Job summary

GDIT seeks a Help Desk Technician IV to provide advanced IT support in a fast-paced environment. The role requires TS/SCI w/ Poly, on-site at Annapolis Junction, MD, and 5+ years of related experience. You will diagnose issues, guide users, and mentor newer staff while maintaining security policies.

Shift is Mon-Fri 3pm-11pm; CompTIA Security+ within 3 months; US citizenship is required. Eligible for comprehensive benefits and total rewards package.

Qualifications

• 5+ years of related experience
• Associates of Arts/Associates of Science required
• TS/SCI w/ Poly security clearance required
• CompTIA Security+ certification within 3 months of start date
• Location: On-Site Annapolis Junction, MD
• US Citizenship required

Responsibilities

• Respond to user inquiries via phone, email, chat, or ticketing systems.
• Log and track support requests using help desk ticketing system.
• Diagnose and resolve basic technical issues related to hardware, software, and network connectivity.
• Provide step-by-step guidance to users for troubleshooting common problems.
• Escalate complex issues to second-level support when necessary.
• Mentor and guide less experienced professionals.

Skills

Help Desk Software

Remote Support

Technical Issues

Education

Associates of Arts/Associates of Science

Tools

Remote access tools

Job description

GDIT seeks a Help Desk Technician IV to provide advanced IT support in a fast-paced environment. The role requires TS/SCI w/ Poly, on-site at Annapolis Junction, MD, and 5+ years of related experience. You will diagnose issues, guide users, and mentor newer staff while maintaining security policies.

Shift is Mon-Fri 3pm-11pm; CompTIA Security+ within 3 months; US citizenship is required. Eligible for comprehensive benefits and total rewards package.