Senior Help Desk Technician – TS/SCI Clearance

General Dynamics Information Technology, Inc.; Maryland; On-site; USD 41,000 - 46,000; Full time

Benefits offered by this job

401K with company match

Comprehensive health and wellness

Paid vacation and holiday

Paid education and certifications

Job summary

Join General Dynamics Information Technology, Inc. as a Help Desk Technician in Annapolis Junction, MD. You will provide technical support for hardware and software, ensuring systems run efficiently.

As a Help Desk Technician, you will troubleshoot issues and maintain system records while providing support to both internal and external customers. Required qualifications include a High School diploma plus experience, along with Security+ certification and U.S. Citizenship.

Qualifications

• 4+ years of related experience in technical support.
• Security+ CE certification required.
• U.S. Citizenship required.

Responsibilities

• Provide technical support and troubleshooting to systems and software.
• Resolve queries via telephone or self-service tickets.
• Diagnose and analyze problems using historical records.
• Maintain and update records and tracking databases.
• Alert management of recurring problems.

Skills

Customer Service

Help Desk Support

Troubleshooting

Education

High School Diploma

Job description

Join General Dynamics Information Technology, Inc. as a Help Desk Technician in Annapolis Junction, MD. You will provide technical support for hardware and software, ensuring systems run efficiently.

As a Help Desk Technician, you will troubleshoot issues and maintain system records while providing support to both internal and external customers. Required qualifications include a High School diploma plus experience, along with Security+ certification and U.S. Citizenship.