Senior IT Help Desk Tech (TS/SCI) – Onsite, KOP

ARKA; King of Prussia (PA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Company contributions to qualified HSA accounts

401k retirement plan

3 weeks vacation plus paid holidays

Tuition assistance for approved programs

Annual bonus program

Company paid life insurance and disability insurance

4 weeks paid Parental Leave

Employee assistance program

Job summary

A technology solutions provider in King of Prussia is seeking a Senior IT Help Desk Technician to provide onsite support for approximately 70 users. This role requires a strong communication skill set, problem-solving abilities, and a customer-oriented approach. You will be responsible for troubleshooting, supporting various technologies like Windows and Microsoft365, and documenting issues. A High School Diploma, 3+ years in helpdesk support, and an active TS/SCI clearance are essential. Competitive benefits include 401k and tuition assistance.

Qualifications

• 3+ years’ experience in helpdesk support, preferably as sole IT support for a site.
• Knowledge of various operating systems and network solutions.
• Active TS/SCI U.S. Government Security Clearance required.

Responsibilities

• Provide IT support through multiple channels including chat, phone, and in person.
• Document and log work in the ticket system for all requests.
• Installation and maintenance of desktops, laptops, and mobile devices.

Skills

Excellent communication

Basic troubleshooting

Problem-solving

Customer-focused service orientation

Flexibility

Education

High School Diploma; preferred Bachelor’s IT or related field

Tools

Windows Desktop/Server/Active Directory

Microsoft365

Cloud applications

Job description

A technology solutions provider in King of Prussia is seeking a Senior IT Help Desk Technician to provide onsite support for approximately 70 users. This role requires a strong communication skill set, problem-solving abilities, and a customer-oriented approach. You will be responsible for troubleshooting, supporting various technologies like Windows and Microsoft365, and documenting issues. A High School Diploma, 3+ years in helpdesk support, and an active TS/SCI clearance are essential. Competitive benefits include 401k and tuition assistance.