Onsite IT Support Lead (TS/SCI CI Poly)

TSG; King of Prussia (PA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Company contributions to qualified HSA accounts

401k retirement plan

3 weeks vacation plus sick leave

13 paid holidays

Tuition assistance for approved programs

Annual bonus program

Life and disability insurance

4 weeks paid Parental Leave

Job summary

A technology solutions group located in King of Prussia is seeking a Senior IT Help Desk Technician to support approximately 70 end users. This role involves diagnosing and troubleshooting IT issues, providing excellent customer service, and maintaining the IT infrastructure. Candidates should have 3+ years of helpdesk experience and an active TS/SCI CI Poly security clearance. The position is full-time and requires being onsite five days a week, offering a competitive benefits package including HSA contributions and paid time off.

Qualifications

• 3+ years of work experience in helpdesk support, ideally as sole IT support.
• Knowledge of computer systems and networks across various OS.
• Ability to maintain flexibility and assist team members.

Responsibilities

• Provide IT support through various communication channels.
• Document and log all work in the ticket system.
• Facilitate user onboarding and offboarding processes.

Skills

IT support experience

Customer service orientation

Problem-solving skills

Communication skills

Education

High School Diploma; Bachelor's preferred

Security+ Certification

Tools

Windows Desktop/Server

Microsoft 365

Job description

A technology solutions group located in King of Prussia is seeking a Senior IT Help Desk Technician to support approximately 70 end users. This role involves diagnosing and troubleshooting IT issues, providing excellent customer service, and maintaining the IT infrastructure. Candidates should have 3+ years of helpdesk experience and an active TS/SCI CI Poly security clearance. The position is full-time and requires being onsite five days a week, offering a competitive benefits package including HSA contributions and paid time off.