Onsite End-User IT Support Technician | TS/SCI

CACI International Inc; King of Prussia (PA); On-site; USD 68,000 - 142,000; Full time

Job summary

CACI International Inc in King of Prussia, PA, is seeking an End User Support IT Technician to be the sole onsite IT support for about 70 end users. You will diagnose, troubleshoot, and document issues via onsite and remote helpdesk channels.

The role requires TS/SCI with Poly clearance, Security+ certification, and 3+ years in helpdesk support. Onsite five days a week, you'll manage Windows/AD, Microsoft 365, and device provisioning while delivering customer-focused service.

Qualifications

• Active TS/SCI with Poly U.S. Government Security Clearance
• Current Security+ Certification
• High School Diploma; bachelor’s in information technology, computer science, or related field preferred
• 3+ years’ work experience in helpdesk support; experience being the sole IT support for a single site is a plus
• Knowledge of computer systems, cloud applications, and networks with various operating systems and solutions
• Excellent communication and documentation skills
• Proven customer-focused service orientation
• Proven knowledge of basic troubleshooting
• Strong problem-solving skills
• Ability to be onsite in King of Prussia 5 days/week

Responsibilities

• Provide IT support through chat, phone, email, in person and ticketing system
• Triage and respond to all requests in an appropriate and timely manner
• Document, record, and log work in the ticket system
• Facilitate onboarding and offboarding of users
• Maintaining inventory of IT equipment
• Installation, configuration, upgrade, and maintain desktops, laptops, notebooks, printers, mobile devices, and cell phones
• Assign file and folder permissions as needed
• Support various technologies including Windows Desktop/Server/Active Directory architecture, Microsoft365 Collaboration suite (Outlook/Exchange email, Teams collaboration, etc.)
• Partner with other help desk team members and elevate issues accordingly
• May occasionally work off-hours, including weekly on-call schedule, to support the coordination of problem resolution and maintain continuous operations

Skills

Active TS/SCI with Poly

Security+ Certification

Onsite IT support

Windows Desktop/Server/AD

Microsoft 365

Troubleshooting

Documentation

Communication

Customer-focused service

Problem-solving

Education

High School Diploma

Bachelor’s degree in IT/CS or related field (preferred)

Job description

CACI International Inc in King of Prussia, PA, is seeking an End User Support IT Technician to be the sole onsite IT support for about 70 end users. You will diagnose, troubleshoot, and document issues via onsite and remote helpdesk channels.

The role requires TS/SCI with Poly clearance, Security+ certification, and 3+ years in helpdesk support. Onsite five days a week, you'll manage Windows/AD, Microsoft 365, and device provisioning while delivering customer-focused service.