TS/SCI Help Desk Technician - 24/7 Federal IT Support

Zachary Piper Solutions; Washington (District of Columbia); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid Time Off (PTO)

401(k)

Holiday benefits

Job summary

A leading IT services provider is seeking a qualified Help Desk Technician to support a federal program in Washington, D.C. The role involves monitoring deployment flows, supporting outage restoration actions, and executing deployment scripts. Applicants must have a Bachelor’s degree or equivalent experience, excellent customer service skills, and hold an active TS/SCI with FS Poly. This full-time position offers a competitive salary up to $100,000 along with comprehensive benefits.

Qualifications

• Must hold an active TS/SCI with FS Poly.
• Excellent customer service skills and focus.
• Ability to execute work with precision in time-sensitive outage scenarios.

Responsibilities

• Monitor and report on deployment flow, ensuring operational functionality.
• Identify and drive fixes with feature teams for volume drivers.
• Execute documented deployment scripts and procedures.
• Coordinate restoration actions with other teams.
• Document investigative and restorative actions for audit purposes.

Skills

Customer service skills

Problem-solving expertise

Effective communication skills

Ability to handle time-sensitive work

Adaptability to fast-paced environments

Education

Bachelor’s Degree in a related field

Job description

A leading IT services provider is seeking a qualified Help Desk Technician to support a federal program in Washington, D.C. The role involves monitoring deployment flows, supporting outage restoration actions, and executing deployment scripts. Applicants must have a Bachelor’s degree or equivalent experience, excellent customer service skills, and hold an active TS/SCI with FS Poly. This full-time position offers a competitive salary up to $100,000 along with comprehensive benefits.