Senior IT Helpdesk Lead – TS/SCI Eligible (NCR)

Agil3 Technology Solutions (A3T); Tysons (VA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k Retirement Savings Plan with Company Match

Paid Time Off (PTO)

Tuition and Professional Development Assistance

Job summary

A reputable technology solutions provider in Virginia is seeking a Senior Helpdesk Support professional to ensure exceptional IT service delivery. The role involves resolving user IT issues, participating in IT initiatives, and providing support to up to 5 technicians. The ideal candidate must have a strong customer service orientation, analytical skills, and a bachelor's degree in a related field. Competitive benefits include medical and retirement plans, tuition assistance, and more, fostering a collaborative culture.

Qualifications

• Shall possess a TOP SECRET w/ SCI Eligible security clearance.
• Ability to manage teams of up to 5 technicians.
• Highly self-motivated and directed.

Responsibilities

• Provide IT Help Desk support during business hours.
• Submit tickets for all reported incidents.
• Support software requests, installation, and troubleshooting.

Skills

Strong customer service orientation

Proven analytical and problem-solving abilities

Good written, oral, and interpersonal communication skills

Ability to prioritize tasks in a high-pressure environment

Team-oriented and collaborative

Education

Bachelors in Engineering, Computer Science, or related fields

Tools

BMC Remedy

Service Now (SNOW)

Microsoft SharePoint

Job description

A reputable technology solutions provider in Virginia is seeking a Senior Helpdesk Support professional to ensure exceptional IT service delivery. The role involves resolving user IT issues, participating in IT initiatives, and providing support to up to 5 technicians. The ideal candidate must have a strong customer service orientation, analytical skills, and a bachelor's degree in a related field. Competitive benefits include medical and retirement plans, tuition assistance, and more, fostering a collaborative culture.