Onsite End-User IT Support Technician

CACI

United States

On-site

USD 68,000 - 142,000

Full time

14 days+

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Job summary

CACI is seeking an End User Support IT Technician to be the sole onsite IT support for our King of Prussia, PA site. You will diagnose, troubleshoot, and document technical issues through onsite and remote support for a user base of about 70 employees.

Responsibilities include multi-channel support (chat, phone, email, in-person), ticket logging, onboarding/offboarding, and maintaining hardware inventory. A TS/SCI with Poly clearance and Security+ are required.

Qualifications

Active TS/SCI with Poly U.S. Government Security Clearance is required.
Current Security+ Certification is required.
High School Diploma; bachelor's in information technology, computer science, or related field preferred.
3+ years’ work experience in helpdesk support; experience being the sole IT support for a single site is a plus.
Knowledge of computer systems, cloud applications, and networks with various operating systems and solutions.
Excellent communication and documentation skills.
Proven customer-focused service orientation.
Proven knowledge of basic troubleshooting.
Strong problem-solving skills.
Ability to maintain a high degree of flexibility and assist others as needed.
Ability to be onsite in King of Prussia 5 days/week.

Responsibilities

Provide IT support through chat, phone, email, in person and ticketing system.
Triage and respond to all requests in an appropriate and timely manner.
Document, record, and log work in the ticket system.
Facilitate onboarding and offboarding of users.
Maintaining inventory of IT equipment.
Installation, configuration, upgrade, and maintain desktops, laptops, notebooks, printers, mobile devices, and cell phones.
Assign file and folder permissions as needed.
Support various technologies including Windows Desktop/Server/Active Directory, Microsoft 365, and MFA.
Partner with other help desk team members and elevate issues accordingly.
May occasionally work off-hours, including weekly on-call schedule.