End-User Tech Support Specialist

University of Nebraska Foundation

Lincoln (NE)

On-site

USD 42,000 - 56,000

Full time

2 days ago

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Benefits offered by this job

Wellness program

12 weeks paid medical leave

12 holidays and vacation

Retirement match

Tuition reimbursement

Job summary

University of Nebraska Foundation is seeking a customer support professional to deliver frontline technical help and guidance across our staff network. The role emphasizes empathy, reliability, and clear communication to resolve issues and maintain service quality.

You will collaborate with IT and business teams, learn new software rapidly, and adapt to shifting priorities in a fast-paced environment. The position operates from Lincoln or Omaha with local travel and a strong focus on

Qualifications

Associate degree or equivalent required; Bachelor’s preferred.
Strong written and verbal communication skills.
Able to create technical documentation and user guides.
Analytical thinking and problem-solving in a professional setting.
Experience with customer service in a fast-paced environment.
Comfortable learning new software and training staff.
Ability to build relationships with diverse stakeholders.

Responsibilities

Serve as the first line of support for end users via phone, email, chat, or a ticketing system.
Learn new software applications quickly and provide staff training as needed.
Multitask and prioritize multiple incoming requests effectively.
Deliver excellent customer service with clear communication to resolve issues.
Understand basic cybersecurity and infrastructure best practices.
Assist with level 1 and 2 support issues.