IT Helpdesk & Hardware Support Specialist

Nebraska Invasive Species Program; Lincoln (NE); On-site; USD 42,000 - 56,000; Full time

Job summary

The University of Nebraska System ITS is seeking an IT Helpdesk Support Specialist to assist the university community and partnered areas with hardware and software support, documentation, and training for supported technology in Lincoln, NE.

You will collaborate with networking and security teams, uphold core principles of collaboration and integrity, and help manage inventory and processes while delivering direct customer support.

Qualifications

• Two years post-secondary coursework.
• 2 years experience with desktop and/or IT helpdesk/service desk.
• Experience providing hardware and software support for desktops, laptops, mobile devices, and printers.
• Experience with direct customer support.
• Knowledge and experience with Microsoft Windows and/or Apple macOS operating systems, software application administration and hardware.

Responsibilities

• Assist the university community and partnered areas with hardware and software support.
• Document processes and track inventory; provide training for supported technology.
• Work with ITS teams to uphold best practices and support to departments.
• Collaborate with networking, security, and academic technology teams to deliver high-quality service.

Skills

IT Helpdesk

Hardware & Software support

Customer support

Windows/macOS

AV equipment

Education

Two years post-secondary coursework

Tools

AV equipment familiarity

Job description

The University of Nebraska System ITS is seeking an IT Helpdesk Support Specialist to assist the university community and partnered areas with hardware and software support, documentation, and training for supported technology in Lincoln, NE.

You will collaborate with networking and security teams, uphold core principles of collaboration and integrity, and help manage inventory and processes while delivering direct customer support.