Senior IT Help Desk Lead — Government & Public Sector

ProSidian Consulting, LLC; Reston (VA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Group Health Insurance

401(k) Retirement Savings Plan

Paid Time Off (PTO)

Performance incentives

Job summary

A Management and Operations Consulting Firm is seeking a Help Desk Support Service Specialist in Reston, Virginia. The ideal candidate will have a Bachelor's degree in IT and over 5 years of experience in help desk support. Responsibilities include providing senior-level technical support for IT issues, overseeing system administration, and leading IT support efforts. The position offers competitive compensation and comprehensive benefits.

Qualifications

• 5+ years of help desk support experience.
• Senior-level experience in systems administration.
• Experience with multi-tiered technical support systems.

Responsibilities

• Provide senior-level technical support for complex IT issues.
• Oversee system administration tasks ensuring system availability.
• Lead Tier 1-3 IT support efforts.

Skills

Technical support

Troubleshooting

System administration

Communication

Teamwork

Leadership

Education

Bachelor's degree in IT or related field

Tools

MCSE

Job description

A Management and Operations Consulting Firm is seeking a Help Desk Support Service Specialist in Reston, Virginia. The ideal candidate will have a Bachelor's degree in IT and over 5 years of experience in help desk support. Responsibilities include providing senior-level technical support for IT issues, overseeing system administration, and leading IT support efforts. The position offers competitive compensation and comprehensive benefits.