Senior IT Help Desk Specialist for DoD & Enterprise Support

AERMOR; Dahlgren (VA); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading technology support firm is seeking a Senior Customer Technical Support Specialist in Dahlgren, VA. The successful candidate will provide advanced technical support, troubleshooting, and customer service in DoD environments. With over six years of experience in Help Desk roles, familiarity with tools like BMC Remedy, and a strong IAT Level III certification, you will address complex technical issues and contribute to ITSM activities. This full-time role emphasizes customer service and technical documentation.

Qualifications

• 6+ years of Help Desk support experience in Industry, Federal, or DoD environments.
• Hands-on experience using help desk tools like BMC Remedy or ServiceNow.
• Proficient in Windows and Linux operating systems.

Responsibilities

• Provide advanced help desk and technical support to end users.
• Utilize enterprise help desk tools to log and track incidents.
• Develop and maintain technical documentation.

Skills

Troubleshooting skills

Customer service skills

Documentation skills

Communication skills

Technical mentorship

Education

Information Assurance Technical (IAT) Level III certification

Tools

BMC Remedy

ServiceNow

Job description

A leading technology support firm is seeking a Senior Customer Technical Support Specialist in Dahlgren, VA. The successful candidate will provide advanced technical support, troubleshooting, and customer service in DoD environments. With over six years of experience in Help Desk roles, familiarity with tools like BMC Remedy, and a strong IAT Level III certification, you will address complex technical issues and contribute to ITSM activities. This full-time role emphasizes customer service and technical documentation.