IT Service Desk Manager | Lead Support & ITIL Excellence

A Hiring Company; Suffolk (VA); On-site; USD 76,736 - 120,706; Full time

Job summary

A municipal organization in Virginia is seeking a Service Support Manager to oversee daily operations of the Technology Service Desk and ensure high-quality IT service support. The role includes managing staff performance, vendor relationships, and service requests. Ideal candidates will possess a Bachelor's Degree in Information Technology and have experience with IT service management. This position offers a yearly salary of $76,736 - $120,706, along with opportunities for professional growth.

Qualifications

• 3 to 5 years of experience in Enterprise Programs or Service Desk.
• Experience managing and supervising technical support teams.
• Valid driver's license is required.
• Excellent written and verbal communication skills.

Responsibilities

• Oversees requests, incidents, and problems.
• Manages vendor relationships and procurement.
• Monitors service requests for timely handling.
• Supervises department employees and manages performance.

Skills

Team management

Customer service

ITIL V3 Foundation

Help desk software

Effective communication

Education

Bachelor's Degree in Information Technology or related field

Tools

Microsoft Intune

Office 365

Microsoft Entra ID

Active Directory

KACE SMA

BeyondTrust remote desktop tool

Job description

A municipal organization in Virginia is seeking a Service Support Manager to oversee daily operations of the Technology Service Desk and ensure high-quality IT service support. The role includes managing staff performance, vendor relationships, and service requests. Ideal candidates will possess a Bachelor's Degree in Information Technology and have experience with IT service management. This position offers a yearly salary of $76,736 - $120,706, along with opportunities for professional growth.