Senior Help Desk Technician II — ITIL & Training Focus

CGS Federal (Contact Government Services); Arlington (VA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health, Dental, and Vision insurance

Life Insurance

401k

Flexible Spending Account

Paid Time Off

Job summary

A government contracting company based in Arlington, Virginia, is seeking a Senior Help Desk Technician to provide Level 1 & 2 support to senior management and contractors. Candidates should have experience with ITIL practices and online meeting technologies. This full-time role offers growth opportunities and a comprehensive benefits package, including health insurance, a 401k plan, and paid time off. Join us in shaping government innovation!

Qualifications

• One or more years of Adobe Connect or related online meeting center set-up experience.
• ITIL Foundations certification is beneficial.
• Active DOD clearance of Level 6 Public Trust or above is a plus.

Responsibilities

• Fulfill Level 1 & 2 Help Desk support services.
• Provide desk-side training for new employees.
• Conduct and maintain accountable IT inventories.
• Set up and support conference and training rooms including A/V setups.

Skills

Backup/Restoration admin/support

File Server support

User Account/Mailbox administration

Software/Hardware installation

Remote User setup/support/troubleshooting

End-user training

Creation of procedural documentation

Maintain IT inventories

Desk-side training

Utilize online meeting applications

Tools

Adobe Connect

ITIL Foundations certification

Job description

A government contracting company based in Arlington, Virginia, is seeking a Senior Help Desk Technician to provide Level 1 & 2 support to senior management and contractors. Candidates should have experience with ITIL practices and online meeting technologies. This full-time role offers growth opportunities and a comprehensive benefits package, including health insurance, a 401k plan, and paid time off. Join us in shaping government innovation!