Senior IT Help Desk & Government Customer Support

Convirgence; Reston (VA); On-site; USD 70,000 - 90,000; Full time

Job summary

Convirgence is seeking a Help Desk/Support Specialist to join our team in Reston, VA, supporting government activities. This role involves critical support in IT-related issues and exceptional customer service. Candidates must have a Bachelor’s degree in Computer Science or a related field and at least 6 years of relevant experience.

The role requires active TS/SCI security clearance with a full scope polygraph. Join a dynamic team to enhance your technical skills while directly impacting the customer’s mission effectiveness.

Qualifications

• Bachelor’s degree in a relevant technical discipline or equivalent.
• Minimum of 6 years related experience in IT support.
• Active TS/SCI with full scope polygraph required.

Responsibilities

• Provide critical support in addressing complicated IT-related issues.
• Collaborate with a team to deliver exceptional customer service.
• Troubleshoot issues users experience with Apple products.

Skills

Troubleshooting Apple products

Cisco Products

Technical certifications

Education

Bachelor's degree in Computer Science or Engineering

Tools

Mac Books

Apple TV's

iPads

Job description

Convirgence is seeking a Help Desk/Support Specialist to join our team in Reston, VA, supporting government activities. This role involves critical support in IT-related issues and exceptional customer service. Candidates must have a Bachelor’s degree in Computer Science or a related field and at least 6 years of relevant experience.

The role requires active TS/SCI security clearance with a full scope polygraph. Join a dynamic team to enhance your technical skills while directly impacting the customer’s mission effectiveness.