Senior Help Desk Lead – EOUSA ITIL & Training Support

Contact Government Services, LLC; San Francisco (CA); On-site; USD 108,000 - 156,000; Full time

Benefits offered by this job

Health, Dental, and Vision

Life Insurance

401k

Flexible Spending Account

Paid Time Off and Observance of State/Federal Holidays

Job summary

Contact Government Services, LLC is seeking a Senior Help Desk Technician II to provide essential IT support for various stakeholders in a government context. This role involves user training, technical support, and creating documentation, driven by a commitment to public service and innovative solutions. The ideal candidate will possess strong IT skills and a proactive approach to problem-solving, contributing to enhancing government services.

Qualifications

• One year or more Adobe Connect or related online meeting center set-up experience.
• Experience in Help Desk support and user training.
• Proficient in administration of software/hardware installations.

Responsibilities

• Provide Level 1 & 2 Help Desk support to senior management and staff.
• Create and maintain documentation and training materials for end-users.
• Set up and support conference and training rooms for presentations.

Skills

Backup/Restoration admin/support

File Server support

User Account/Mailbox administration

Software/Hardware installation

Handheld device installation/troubleshooting/support

Remote User setup/support/troubleshooting

End-user training

Creation of procedural documentation

Record and update IT-related tickets utilizing ITIL

Creation of Incident work-log entries

Education

ITIL Foundations certification

Active DOD clearance of Level 6 Public Trust or above

Job description

Contact Government Services, LLC is seeking a Senior Help Desk Technician II to provide essential IT support for various stakeholders in a government context. This role involves user training, technical support, and creating documentation, driven by a commitment to public service and innovative solutions. The ideal candidate will possess strong IT skills and a proactive approach to problem-solving, contributing to enhancing government services.