Senior IT Help Desk & Desktop Support

Oklahoma Municipal League, Inc.; Broken Arrow (OK); On-site; USD 45,000 - 58,000; Full time

Job summary

Oklahoma Municipal League, Inc. seeks an IT Help Desk Technician to support city staff in Broken Arrow, OK. The role installs and maintains desktop hardware and software, configures Windows images, and guides Help Desk Technicians.

You will handle calls, emails, and on-site support during meetings and events. The ideal candidate has a IT-related bachelor's degree or 5+ years of help desk experience, and a valid Oklahoma driver’s license.

Qualifications

• Bachelor's degree in Information Technology or related field, or 5+ years IT Help Desk experience.
• Possession of, or ability to readily obtain, a valid Oklahoma Class D Driver's License.
• Experience installing and configuring desktop hardware and software; basic network support.
• Ability to work in an on-call rotation and provide user-friendly guidance.

Responsibilities

• Assists staff with installation, configuration, and ongoing usability of desktop computers and software.
• Answers help desk phone calls and emails.
• Assist end-users with hardware and software problems.
• Receives assets, moves equipment, and performs replacement activities.
• Updates the asset management system to reflect work performed.
• Performs minor desktop hardware repair and coordinates vendor-covered repairs.
• Participates in on-call rotation for after hours and weekend support.
• Provides IT support at meetings and trains users on hardware/software use.

Skills

Help desk support

Desktop support

Networking basics

Windows OS

Troubleshooting

Education

Bachelor's degree in Information Technology

Tools

Asset management system

Windows operating system images

Job description

Oklahoma Municipal League, Inc. seeks an IT Help Desk Technician to support city staff in Broken Arrow, OK. The role installs and maintains desktop hardware and software, configures Windows images, and guides Help Desk Technicians.

You will handle calls, emails, and on-site support during meetings and events. The ideal candidate has a IT-related bachelor's degree or 5+ years of help desk experience, and a valid Oklahoma driver’s license.