Support Technician III - Broken Arrow

Oklahoma Municipal League, Inc.; Broken Arrow (OK); On-site; USD 45,000 - 58,000; Full time

Job summary

Oklahoma Municipal League, Inc. seeks an IT Help Desk Technician to support city staff in Broken Arrow, OK. The role installs and maintains desktop hardware and software, configures Windows images, and guides Help Desk Technicians.

You will handle calls, emails, and on-site support during meetings and events. The ideal candidate has a IT-related bachelor's degree or 5+ years of help desk experience, and a valid Oklahoma driver’s license.

Qualifications

• Bachelor's degree in Information Technology or related field, or 5+ years IT Help Desk experience.
• Possession of, or ability to readily obtain, a valid Oklahoma Class D Driver's License.
• Experience installing and configuring desktop hardware and software; basic network support.
• Ability to work in an on-call rotation and provide user-friendly guidance.

Responsibilities

• Assists staff with installation, configuration, and ongoing usability of desktop computers and software.
• Answers help desk phone calls and emails.
• Assist end-users with hardware and software problems.
• Receives assets, moves equipment, and performs replacement activities.
• Updates the asset management system to reflect work performed.
• Performs minor desktop hardware repair and coordinates vendor-covered repairs.
• Participates in on-call rotation for after hours and weekend support.
• Provides IT support at meetings and trains users on hardware/software use.

Skills

Help desk support

Desktop support

Networking basics

Windows OS

Troubleshooting

Education

Bachelor's degree in Information Technology

Tools

Asset management system

Windows operating system images

Job description

Listing Description

HOURLY
$32.53 - $42.29
JOB TYPE
Full-Time Hourly
LOCATION
City Hall, 220 S. 1st St., Broken Arrow, Oklahoma

Under general supervision, provides technical assistance for users, installs, and maintains computer software and systems, provides configuration and guidance for Help Desk Technicians.

*This position performs duties deemed to be “safety sensitive" and is therefore subjected to random drug testing under the City’s policies*

Essential Job Functions:

• Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software applications.
• Answers help desk phone calls and emails.
• Assist end-users with hardware and software problems.
• Receives assets, moves equipment within and/or between facilities, executes equipment replacement activities.
• Updates the asset management system to reflect work performed.
• Performs minor desktop hardware repair for PC computer equipment and peripherals that are not covered by vendor maintenance agreements.
• Coordinates timely repair of PC equipment covered by maintenance agreements.
• Participates in the on-call rotation for after hours and weekend support.
• Provides IT support at Council meetings on a rotating basis.
• Trains and orients users on use of hardware and software.
• Assists with installing local area network cabling systems and equipment such as network interface cards, hubs, and switches.
• Terminates, tests, and repairs network cabling throughout city buildings and facilities.
• Configures, installs, tests, repairs and updates Windows operating system images for city desktop and laptop PC environment.
• Provides set-up and take-down of projectors and laptops at special meetings.
• Performs other duties as assigned.

Minimum Education and Experience:

Must possess a bachelor's degree in Information Technology, or related field, and a minimum of one (1) year of IT Help Desk or related work experience OR a minimum of five (5) years of IT Help Desk or related work experience, or an equivalent combination of education, training, and experience relevant to the position.

Possession of or ability to readily obtain a valid Oklahoma Class D Driver's License.

Physical Requirements:

Tasks involve the ability to exert moderate physical effort in medium work, typically involving some combination of balancing, climbing, crawling, crouching, feeling, fingering, handling, hearing, kneeling, mental acuity, reaching, repetitive motion, speaking, standing, talking, visual acuity, walking and which involves some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 50 pounds).

Tasks may involve extended periods of time at a keyboard or workstation.