Support Technician III

One Wagoner County; Broken Arrow (OK); Vor Ort; USD 40.000 - 55.000; Vollzeit

Zusammenfassung

City of Broken Arrow is seeking an IT Help Desk professional to install, configure and support desktop PCs, peripherals, and software for staff. You’ll handle help desk inquiries, assist end-users with issues, track assets, and participate in after-hours support.

The role involves LAN cabling and Windows image management at city facilities. A bachelor’s degree in IT or 5+ years in IT Help Desk is required, with a valid Oklahoma driver’s license preferred.

Qualifikationen

• Bachelor’s degree in IT or related field, or 5+ years in IT Help Desk.
• Experience with desktop setup, software installs, and support.
• Ability to obtain Oklahoma Driver's License.

Aufgaben

• Assist staff with installation, configuration, and usability of desktops and software.
• Answer help desk phones and emails.
• Support end-users with hardware and software issues.
• Receive assets, move equipment, and update asset records.
• Perform minor desktop hardware repairs and coordinate vendor repairs.
• Participate in on-call rotation for after-hours/weekend support.
• Help with LAN cabling and network equipment setup and testing.
• Configure and update Windows OS images for city devices.

Kenntnisse

Help desk

Desktop support

Windows OS

Networking basics

Equipment setup

Communication

Ausbildung

Bachelor's degree in Information Technology

5+ years IT Help Desk experience

Tools

Asset management system

Windows imaging

Jobbeschreibung

Job Description

Location: 1200 Information Technology
Pay Grade: A14
FLSA Status: Non-exempt

Under general supervision, provides technical assistance for users, installs, and maintains computer software and systems, provides configuration and guidance for Help Desk Technicians.

*This position performs duties deemed to be “safety sensitive" and is therefore subjected to random drug testing under the City’s policies*

Essential Job Functions

• Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software applications.
• Answers help desk phone calls and emails.
• Assist end-users with hardware and software problems.
• Receives assets, moves equipment within and/or between facilities, executes equipment replacement activities.
• Updates the asset management system to reflect work performed.
• Performs minor desktop hardware repair for PC computer equipment and peripherals that are not covered by vendor maintenance agreements.
• Coordinates timely repair of PC equipment covered by maintenance agreements.
• Participates in the on-call rotation for after hours and weekend support.
• Provides IT support at Council meetings on a rotating basis.
• Trains and orients users on use of hardware and software.
• Assists with installing local area network cabling systems and equipment such as network interface cards, hubs, and switches.
• Terminates, tests, and repairs network cabling throughout city buildings and facilities.
• Configures, installs, tests, repairs an updates Windows operating system images for city desktop and laptop PC environment.
• Provides set-up and take-down of projectors and laptops at special meetings.
• Performs other duties as assigned.

Minimum Education and Experience

Must possess a bachelor's degree in Information Technology, or related field, and a minimum of one (1) year of IT Help Desk or related work experience OR a minimum of five (5) years of IT Help Desk or related work experience, or an equivalent combination of education, training, and experience relevant to the position. Possession of or ability to readily obtain a valid Oklahoma Class D Driver's License.

Physical Requirements

Tasks involve the ability to exert moderate physical effort in medium work, typically involving some combination of balancing, climbing, crawling, crouching, feeling, fingering, handling, hearing, kneeling, mental acuity, reaching, repetitive motion, speaking, standing, talking, visual acuity, walking and which involves some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 50 pounds). Tasks may involve extended periods of time at a keyboard or workstation.

An offer of employment is contingent on the verification of credentials and other information required by the City of Broken Arrow policies, including the successful completion of a background check and drug/physical screening.

City of Broken Arrow is an Equal Opportunity Employer and values diversity at all levels of the workforce. Employment selection and related decisions are made without regard to sex, sexual orientation, gender identity, race, age, disability, religion, national origin, ethnicity, color, genetic information, marital status, or any other protected class. Broken Arrow is committed to reasonable accommodation, and a smoke free/drug free workplace.